Getting approved to sell

In order to accept payment using your account, we offer 2 payment gateways: PayPal and Selz Pay.

If you wish to accept credit card payments using Selz Pay, you will need to submit information to us as part of our Verification Procedures. These procedures are in place to ensure ecommerce stores are a safe place for both buyers and sellers.

Our Verification procedures happen in two parts:

  1. Identity verification
  2. Account review

1. Identity verification

We carry out identity verification in conjunction with our banking partners, Stripe. In doing so, we adhere to best practice industry standards, as well as relevant anti-money laundering legislation, as required by the US government: by law, we are required to identify to whom we are providing credit card processing facilities.

All sellers need to provide us with the following basic information:

  • First Name
  • Last Name
  • Date of Birth
  • Last four digits of your social security number (for US residents only)

Important – whether you sign up for an Individual or Business account, we are still required to identify the person who is the owner of the business using the information above.

In addition, you may be asked to provide any or all of the following documents:

Sellers residing in the US 

If your address and bank account are US-based you may be asked to provide the following in addition to the basic information:

  • Your full social security number
  • A scanned copy of your US drivers’ license
  • A scanned copy of your US passport
  • If you sign up for a Business account, you will also be asked for your business’ EIN

Sellers residing outside the US 

If your address and bank account are in one of our other supported countries:

  • A scanned copy of your drivers’ license – this must be a government-issued photo ID
  • A scanned copy of your passport

More information on privacy, how we collect and store your information can be found in our Privacy Policy.

2. Account review

To ensure the platform is a safe place to do business, and to deter fraud, we review seller accounts for compliance with our terms and conditions, including how you use widgets and advertise your products.

In order to help us review your account, please make sure you do the following:

  1. Link any social media accounts for your business (Settings > Sharing)
  1. Provide us with a URL for your business website if you have one
  1. Make sure you have provided detailed names and descriptions for all your items

We may email you to ask for more information about your products and services.

If so, please reply to our email with any additional information you can provide, e.g any other ways you are advertising or selling your products such as blogs, LinkedIn, YouTube, etc.

Please note that you must pass both identity verification and account review in order to sell on the platform. 

For example, we might have verified your identity, but we have found that your products contravene our terms and conditions so we cannot offer you a credit card processing facility. 

Alternatively, we may love your products, but we are not able to verify who you are. In this case, we also cannot process credit cards for you.

How long does it take to get approved?

Once you've submitted your information to enable credit card payments in your account, our verification team will be reviewing your account for approval. 

This process can take up to 24 hours, so don't worry if payment isn't enabled immediately on your items as you've done nothing wrong. 

Please note that the approval of your store can take a bit longer during weekends.

If it's been a few days and your account is not yet approved, double-check your inbox for an email from us. 

In some cases, we require more information from you before we can approve payment. Please respond directly to that email from our verification team with the requested information.

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