Issuing a refund

Refunds can be done in just a few clicks. Here’s how:

  1. Go to your dashboard and click on Orders
  2. Locate the order that you wish to refund and click on it
  3. Click on the “…” in the top right-hand corner or on the order page

  4. Click on Refund and follow the prompts to do either a full refund or a partial refund
  5. You’re done! The refund will be processed for you and the customer will see the funds back in their account in around 5-10 days

Important! If you have already been paid out in full and do not have enough funds available in your Selz balance at the time of the refund then we will not be able to process the refund for you and you will need to organize the refund outside of the Selz platform.

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