Shipping FAQ

We offer simple ways to ship physical products. You can set up shipping within our platform, or use the services of one of our integration partners.


Here are some of our frequently asked questions

What is the best way to set up shipping for my online store?

What real-time shipping carriers do you support?

Do I need an account with a carrier to ship with them?

How do I collect my buyer's delivery address?

How do I add a shipping policy to my store?

Can I set up local pick-up options in Selz?


What is the best way to set up shipping for my online store?

There are three ways you can easily create a great shipping experience for your customers. 

Real-time

We'll contact your connected shipping carriers to obtain rates. If rates are not available the order will not be processed. See our guide for configuring real-time rates.

Important! This option is only applicable to users on our Advanced Plan who have access to real-time rates.

Real-time & Manual rates (recommended)

We'll contact your connected shipping carriers to obtain rates. If rates are not available from the carriers we'll use the manual rates that have been set up for that country.

Manual rates

We'll use your manual rates for all orders shipping to this country. This article will show you how to set manual shopping rates.


Do I need an account with a carrier to ship with them?

There are two ways you can ship with our platform. We offer an account that any seller can use with specific carriers and we bill you for the cost of shipping directly. 

You can also connect your own account with a carrier (eg. FedEx).


How do I collect my buyer's delivery address?

Before you can collect your buyer's delivery address, enable Shipping for your store from the Settings > Shipping page.

Once you enable shipping, we ask your buyer to confirm the shipping address as part of the checkout process for any physical product. You, as the seller, receive this information within the sale confirmation email. You will also receive delivery within your Orders tab in your dashboard.


Can I set up pick-up options in Selz?

Absolutely! 

You won't be able to configure pick-up from your home address, but you can include a carrier location that's closest to your customer. Here's how:

  1. Log into your dashboard and go to Settings > Shipping
  2. Make sure that Allow Pickup is checked:

  3. You'll also need to make sure that you've configured real-time shipping rates. Once you've done that, your customers will be able to select a local pickup option when they check out.


Read more about shipping

Getting started with Shippo

Getting Started with Unifaun

Set up manual shipping rates

Set up real-time shipping rates  

Still need help? Contact Us Contact Us