Your account FAQ

We want to make sure you have everything you need to set up and understand your account with us.


Let’s start with some of our most frequently asked questions.

How do I get paid?

When do I get paid?

How do I turn my store on?

Why do you collect my information?

Why do you collect my buyer's billing address?

Why do I see ‘Selz’ on my bank deposit?

Why is there a $1.00 charge on my credit card?

Why is my account locked or deactivated?

Can I get a refund if I downgrade my plan?

I've stopped receiving your order confirmation emails. What should I do?

How do I leave my store open, but stop collecting payments?

How do I close my store?


How do I turn my store on?

Your online store is live as soon as you sign up. If you want to perfect your online store before the site is available to the public, you can follow these steps.

1. Log in to your account

2. Click on Settings > Store > General, uncheck the box next to Enabled and save your changes.

  • Your store will no longer be available at your free Selz domain or Custom Domain if you use one

  • Any embedded products on your website or blog will be available for purchase

  • You can continue to create new products and share individual product URLs
  • You will continue to get billed for your account

When you are ready to launch your online store, just check the box next to Enabled and save your changes.


Why do you collect my buyer's billing address?

To reduce the risk of fraudulent transactions for our users, we default to collecting your buyers billing address when they make a purchase. 

Identifying the buyer location during the checkout process helps us bust fraud. If you have your sales tax options switched on, it obviously allows us to calculate the correct sales tax for the transaction.

  • If you have tax turned on or are selling physical items with shipping, or services with an address then we'll collect the billing address for you.

  • If you prefer not to collect the address and do not have the tax enabled, go to Settings > Checkout > Settings and uncheck the box for Collect Address.


Why do I see ‘Selz’ on my bank deposit?

If you use Selz Pay to take payment on your Selz store, we transfer your earnings to your bank account according to your chosen transfer schedule.

All transfers made from us for Selz Pay payments will transfer to your bank account with 'Selz' as the descriptor.


Why is there a $1.00 charge on my credit card?

As a seller, you may see a charge of $1.00 or less on the credit or debit card added to your account. We use Stripe to process all plan subscriptions and they do this to verify that the card is issued and that the bank will allow it to be authorized.

For more details, read here


Can I get a refund if I downgrade my plan?

If you downgrade your paid plan to Free, your card on file will not be charged again, but you will not be issued a refund. If you downgrade or upgrade your plan to another paid plan (like from Standard to Advanced) your card on file will be charged the new amount and you may receive a credit that will be applied to future Selz invoices. 

For more details, see our terms

Important! If you have a paid account with another service (like MailChimp) downgrading your plan will not affect your recurring payments to that other service.


I've stopped receiving order confirmation emails from you. What should I do?

If order confirmation notifications stopped arriving in your inbox, there are a few things you can do to get your emails again.

  • Check the email address on file for your account, you can find this in  Settings > General on your dashboard
    • Then, search that email inbox for emails from noreply@selz.com
    • Your email provider may have flagged emails from noreply@selz.com as spam. To rectify this, add noreply@selz.com to your safe sender's list.
    • Log back into your dashboard, then click on  Settings > Notifications
    • Switch everything off, then click Save
    • Then, turn everything on again and click Save.
  • Check your Spam and Trash folders. Sometimes order confirmation emails get diverted there.
  • Using a custom domain in your email address? Ask your host if they are blocking emails from noreply@selz.com

  • Ensure that your mailbox is not full. Contact your email provider to ensure that our emails not blocked as spam.


How do I leave my store open, but stop collecting payments?

If you need to stop or pause taking payments on your account, you can easily switch your payment gateways on or off. Here's how to do it.

1. Log in to your account

2. Click on Settings > Checkout

3. Under Payment Gateways, choose the payment gateway you want to stop or put on hold and switch it off.

If your store is still available or your products are still embedded on your website, your customers will receive a friendly message that you are not currently taking payments:

We recommend making it easy for your customers to reach out to you. This way, if they have questions about when your product or service will be available again in the future, they can let you know.


How do I close my store?

1. Log in to your account

2. Click on Settings > Store > General.

3. Click on Close Shop and follow the prompt. This will permanently close and cancel your account.

4. Once you close your account, all app and/or plan billing will stop.

Important! Closing your account cannot be reversed. If you decide to come back to Selz at a later date, you will need to create a new account.

Still need help? Contact Us Contact Us