What is a shipping policy?

Don’t leave your customers guessing delivery details. Add a page to your site that will increase trust and boost sales. 

More than 60% of online shoppers look for shipping costs and delivery timeframes prior to making a purchase. Add a link to your shipping policy in the footer of your site so it’s easy for your customers to find.

Adding a shipping policy to your store: 

Adding a shipping policy is easy with our platform. Simply create a new page in the store builder, add your policy, and save it. 

  1. In your dashboard go to:  Store > Customize
  2. Select Pages and then ‘New page’
  3. Name and title the page “Shipping policy”
  4. Select the “Footer Menu,” so your policy will be easy for customers to find
  5. Add a description giving your delivery timeframes and shipping details
  6. Click ‘Save’
  7. Now add a text block and add the details of your policy
  8. Click ‘Save’ and you are done! 

Here's an example of a footer with a link to a shipping policy:

What is a shipping policy?

A shipping policy is a policy that describes to your customers what they can expect when they order from you. Shipping policies are an integral part of building trust with customers, giving them the confidence to make a purchase. 

Within your policy, you can detail how your shipping process works, the different options you have available, while also detailing expected delivery timeframes. 

Here's what your shipping policy might look like:

What should I put in my shipping policy? 

Below are some general guidelines as to what you could include in your shipping policy; however, your shop is unique, so do what’s right for your customers. Making sure you have an FAQ available can be useful to customers too!

  • What shipping options are available (overnight, standard, airmail, international, domestic only, etc.),
  • How much each shipping method will cost the customer
  • How long each shipping method will typically take
  • How long your handling time will be between when an order is placed and when it gets shipped
  • If orders must be placed before a specific time to be counted as having been placed during that business day
  • Any restrictions to where you can deliver (no P.O. boxes, not to specific states, etc.), 
  • Anything else that would be material to a customer when placing an order

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