Setting up a custom domain

Every Selz store has a free selz.com subdomain such as  "mystore.selz.com". Our Custom Domain feature means your store can be set up with your own .com, .net, .co, or any other domain of your choice.

Get Started

If you are on the Standard or Pro plan, your store automatically comes with the Custom Domain feature and you can add your custom domain by logging into Selz and clicking on  Store > Settings > Domain > Manage or just click here

After selecting 'Manage' decide whether you would like to do one on the following:

  1. Free Selz domain - Customize your free Selz.com subdomain which is included in all of our plans in the format: yourstore.selz.com 
    1. This is a great option for sellers who don't mind having Selz listed in their web address and don't have an existing domain to add.
  2. Purchase domain -  If you do not have a domain, you can purchase one by selecting this option and we will walk you through the steps
  3. Existing domain - Add an existing domain that you purchased previously to your Selz store by selecting this option

Purchasing a new domain:

If you are US-based, you can set up a custom domain with Google Domains and your domain should sync automatically after purchase. If your domain does not sync, you might need to reach out to your domain registrar to ensure that the DNS is set up correctly. 

If you are outside of the US, the fastest and easiest way to get setup is to buy through our partner iwantmyname. Otherwise, you can purchase through any other domain registrar such as GoDaddy, name.com, namecheap, BlueHost


Adding an existing domain:

Step 1: Set up DNS records

If you have an existing domain that you purchased, you'll need to set up what's called a DNS record to point to your store on Selz. DNS records can be set up through the registrar's control panel. Since every registrar has a different setup, contact them for assistance if you're unsure.

The DNS setup varies depends on what type of URL you want to use. There are two options to set this up:

Option 1 – Root domain e.g. mystore.com

If you want to use the domain just for your Selz store, you need to create or edit two DNS records:

  •  A record and point it to 18.235.252.55
  •  CNAME record for www that points to stores.selz.com

Both of these records are required. Your store will be accessible via both ‘https://www.mystore.com’ and ‘https://mystore.com’

Your records might look something like this:

Option 2 – Subdomain e.g. store.mysite.com

  • Create a single CNAME  record and point it to stores.selz.com

Your store will only be accessible via ‘https://store.mysite.com’

Step 2: Set store settings

Then head to Store Settings and enter your domain - from the examples above, either store.mysite.com or www.mystore.com. Then 'Save'. DNS changes may take up to 48-72 hours to take effect, although it's normally a lot faster than that.

Still having trouble?

Get in touch with your registrar and make sure the redirect has been set up correctly. If needed, send them this support article.

Please note that custom domains cannot contain 'selz.com' ie: mystoreselz.com


Automatic SSL Setup:

SSL Certification is now automatically included with every custom domain setup. When a certificate is successfully installed, the application protocol (also known as HTTP) will change to HTTPs. The ‘S’ stands for ‘secure’ and there will now be a small padlock icon in your browser that indicates the site is secure to your buyers. As shown below:

Once custom domain setup has been processed, the SSL value will show up as Active. It generally takes 48-72 hours for it to go through and it being successful depends upon the above DNS settings also being correct.

If the information provided is incorrect or the DNS settings are wrong you will be greeted with a status page indicating the error so that you can make the necessary changes and try again:

l transactions and credit card information on Selz is already protected with industry standard security, including encryption and SSL by default.


SSL Troubleshooting

If you or your buyers are having trouble viewing your Selz store or receive an error message after going through the above steps - this could be due to the following reasons:

  1. Old DNS Setup
  2. Old browser
  3. Mixed content

Old DNS Record

If the information that you set at your DNS record is using our old deprecated setup, you will be presented a notification suggesting that you update it using the current DNS records indicated below to prevent having SSL downtime.

  •  A record and point it to 18.235.252.55
  •  CNAME record for www that points to stores.selz.com

Older browsers

Please take note that some older browsers do not support the security standards required by SSL certificates.

Here is a list of unsupported browsers:

  • All versions of Internet Explorer on Windows XP
  • Internet Explorer versions older than 7
  • Firefox versions older than 2.0
  • Safari versions older than 2.1
  • Any Google Chrome version older than 6

Unsupported mobile browsers include:

  • All versions of Safari running iOS older than 4.0
  • Any Android browser running on a version older than 3.0 (Honeycomb)
  • Any Windows Phone browser running on a version older than 7

Buyers that go to your Selz store may have trouble loading the secure, HTTPS version of your site and may not be able to load it at all.


Mixed content

Mixed content occurs when a page is loaded over a secure HTTPS connection but third-party content, resources, and customizations (like images, videos, scripts) are loaded over an insecure HTTP connection.  This is called mixed content because both HTTP and HTTPS content are being loaded on the same page, and the initial request was secure over HTTPS. Your buyer, upon reaching your site will receive a warning about this type of content.

Solution: To avoid this, update the linked content within your Selz store to an HTTPS URL. If this does not work and you are unable to source the content elsewhere, you have the option to disable the SSL within your domain panel as a last resort.


Updating your domain's sitemap after enabling SSL

All Selz stores automatically generate a sitemap.xml file that contains links to all your products, pages, categories, and blog posts. If you have already gone through the process of submitting your sitemap to Google and have just activated SSL for your domain, this may temporarily affect your store's organic traffic.

If you are using  Google Webmaster Tools you can manually update your domain's sitemap and notify search engines immediately when your storefront URL changes from HTTP to HTTPS.

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