Why has my account been locked or deactivated?
If your account has been deactivated or locked it may be for one or more the following reasons:
- Your location is outside our service area
- We do not allow the sale of your product
- We have detected fraudulent or suspicious behavior
Protecting our customers and their buyers
Keeping our customers and their buyers safe is important to us. Equally important is keeping fees low so our sellers hold onto as much of their hard-earned revenue as possible.
One of the main risks to our customers is credit card fraud and high-risk sales activities. These are associated with high levels of chargebacks, which increase our direct costs and therefore the costs of our sellers.
A common indicator of fraud and high-risk sales activities is failed orders. Failed orders are when our system or our bank partners decline to process a credit card transaction. This can happen for a number of reasons and not all of them are related to fraud and high-risk sales activities.
If an account has a high ratio of failed orders then it is automatically locked by our system.
What you can do about it
We reserve the right to deactivate accounts as we see fit on a circumstantial basis.
If you feel that your account has been deactivated or locked in error, please email us at firstname.lastname@example.org.