Searching for orders in the platform

There are a couple ways to locate an order in the database: 

• Reference ID number 
• Email address

Searching for order by reference ID number

1. Click on the Orders tab in your account
2. In the search bar, enter the order reference ID number, including the hashtag (#)
3. Click on the Search button
4. Your order should appear in the results below

Searching for order by email address

1. Click on the Orders tab in your account
2. In the search bar, enter the full email address of your buyer
3. Click on the Search button
4. The order you are looking for should appear in the results

Still can't find the order?

• Make sure the email address being searched is the same email address the buyer used to place the order
• When entering the reference ID number, always add the hashtag (#) to the front of the alphanumeric number
• Searching by first and last name may not return any results