Searching for orders in the platform
There are a couple ways to locate an order in the database:
- Reference ID number
- Email address
Searching for order by reference ID number
- Click on the Orders tab in your account
- In the search bar, enter the order reference ID number, including the hashtag (#)
- Click on the Search button
- Your order should appear in the results below
Searching for order by email address
- Click on the Orders tab in your account
- In the search bar, enter the full email address of your buyer
- Click on the Search button
- The order you are looking for should appear in the results
Still can't find the order?
- Make sure the email address being searched is the same email address the buyer used to place the order
- When entering the reference ID number, always add the hashtag (#) to the front of the alphanumeric number
- Searching by first and last name may not return any results