Preventing file sharing

File protection is a tricky business. You want to get your files in the hands of those who buy them. At the same time, you want to keep your hard work from people who haven't paid.   

Most buyers are not out to take advantage of you. Few are tech-savvy enough to replicate and share a file, nor are they interested in doing so. 

If you price your product fairly and have a good relationship with your buyers, you're on your way. If you make purchasing and accessing your products as easy as possible, you are likely to make more sales. If you do all of the above, you'll create happy customers who keep coming back for more.

We also have a few features on our platform to help deter the sharing of your digital files.

Turn on PDF stamping

If your product(s) is a PDF file, consider turning on PDF Watermarking to deter the sharing of your file. This option watermarks the pages of your document. This option is only available for PDF file types at this time.

Set download limits

This is a valuable security feature that you’ll want to use thoughtfully because of the way that download limits can affect the buying experience.

A customer download might fail for a number of reasons. Most of the time, it happens because the internet connection dropped during download. This means your customer has to start again. 

It's impossible to know if a download has been successful, so any attempt to download is counted as a download. 

Every time the internet drops your customer will need to try again. So, restricting the number of times that a buyer can download a product can be bad news. 

Buyers unable to download a product will probably do one of two things.

  1. Not buy from you again, or 
  2. Raise a chargeback with their credit card provider to dispute the transaction. 

Excessive disputes may result in a suspension of your account and cause more administrative work for you.

The risk of having to deal with frustrated buyers and technical customer service issues is high. So, you'll need to weigh whether this extra layer of security is worth it.

If you choose to set download limits

We recommend making a note in your product description or store description about your download limits. We also notify your buyer of their download limits post-purchase on the download page.

If you have your own website and embed your items there, consider adding a note about your download limits. This lets buyers know how long they have to download the product.

Another note, even if your buyer downloads the file only once, it's available for duplication and sharing. Our security features don't stop someone from duplicating the file once they download it successfully.

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